Not good? Quick money back!
Of course, it may happen that after your purchase you discover that the product is not what you were looking for or what you had in mind. If this is the case, you can return the product you ordered. You have a 14-day right of return after receipt. So take your time to decide whether the product you have purchased actually meets your needs. When you return a product, we guarantee that the amount will be refunded to your account within 14 days (but often within a few days) of receipt. The product must be complete (including packaging) and in new condition when you decide to return it.
You can send the package to the return address below using our Return Form or an accompanying letter with your order number and name:
Velopro B.V.
Nijverheidsweg 2
3247XX Dirksland
The Netherlands
Returning ISM saddles:
Try an ISM saddle for 30 days without obligation. The saddle must be broken in. It is not uncommon for an ISM saddle to take some getting used to, but after a while you should notice at least some improvement. Don't force it, but build it up gradually. It is important that you ensure the saddle is adjusted correctly; separate instructions are provided for the saddles. If you are still not satisfied after taking these measures, we would prefer to contact you again, as we may have a tip or an alternative saddle for you.